About the job
Department: Customer Support
Position type: Full-time
Location: Hato Rey
Salary: $13.00
About the position
We are looking for a Jr. Customer Support Specialist to provide first-line support to our clients: answering inquiries, documenting cases, and resolving basic questions, with the guidance of a solid team and the opportunity to learn about product, tax processes, and AI-powered support tools.
Requirements
- Excellent communication skills in English and Spanish (essential).
- Basic computer and problem-solving skills.
- Attention to detail, organization, and follow-through capabilities.
- Willingness to learn new systems and work under guidance.
Preferred
- Studies in Computer Science, Accounting, or a related field.
- 1+ year of experience in customer service or technical support.
- Knowledge of Microsoft Office, Outlook, and ticketing systems.
- Basic knowledge of Puerto Rico taxes or a willingness to learn.
Apply today and be part of our team!