About the job
Location: Santo Domingo, Dominican Republic
Work Modality: Hybrid
Department: Finance
Position Objective
Manage the end-to-end collections process, ensuring timely follow-up on accounts receivable, accurate payment application, and efficient revenue recovery while maintaining effective communication with clients and internal regional teams.
Key Responsibilities
Confirm client receipt of invoices and validate that all required documentation is included.
Conduct proactive collection follow-ups via phone and email according to established schedules.
Monitor accounts receivable and follow up on overdue balances and payment commitments.
Record and apply received payments in the system.
Prepare account statements, reconciliations, and periodic collections reports.
Coordinate with Billing and Account Management teams to resolve invoicing discrepancies.
Identify at-risk accounts and escalate issues that may impact payment recovery.
Recommend improvements to collections processes and tools.
Requirements
Bachelor’s degree in Accounting, Finance, or Business Administration.
Minimum 2 years of experience in collections, accounts receivable, or related accounting functions.
Professional English proficiency, both written and spoken, required.
Advanced Microsoft Excel skills.
Experience with ERP systems and client portals (Ariba, Coupa, or similar) preferred.
Strong organizational skills, attention to detail, and numerical accuracy.
Excellent communication and negotiation skills.
Ability to manage multiple priorities, meet deadlines, and maintain confidentiality.